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About Our Products

  • All Spring Blossoms® products do not contain artificial flavors, colorings, preservatives, and antioxidants.

  • When stored in a vacuum-sealed package at room temperature, our teas can be stored for up to two years. Since our products contain no additives, the flavor will gradually diminish once the package is opened. For the best experience, we recommend enjoying the tea as soon as possible after opening.

  • Proper tea storage is straightforward; simply protect your tea from five key elements: oxygen, heat, light, moisture, and strong odors. We recommend keeping your tea in its original vacuum sealed packaging or in an airtight container, stored below 68°F (20°C), and away from direct light.

    Although refrigeration or freezing is possible, improper thawing may actually accelerate quality deterioration. Storing tea in a cool, dark pantry or kitchen cabinet is a simple and reliable everyday solution.

    As our products contain no additives, flavor will gradually dimish after opening. Please consume the tea as soon as possible once opened. If you notice any discoloration or unusual odors, discontinue use immediately.

  • Yes. Our tea bags are made with the same premium, high-altitude tea leaves used in our loose-leaf offerings. Whether you are savoring a quiet moment or navigating a busy schedule, our tea bags make it easy to enjoy a quality cup of tea.

  • Caffeine content in tea is primarily determined by steeping time rather than tea variety. A standard five-minute steep yields approximately 50 to 70 milligrams of caffeine per cup.

    Oolong tea is typically steeped for less than one minute, resulting in significantly lower caffeine levels. It can also be steeped multiple times, with each subsequent steep reducing caffeine content by approximately 75%. By the fourth steep, very little caffeine remains even though a high-quality oolong will continue to deliver a rich, mellow, and aromatic cup.

Ordering

  • Spring Blossoms® orders are accepted exclusively through our official online store. We do not accept orders by phone, fax, or any other channel. To ensure you receive authentic products, please place all orders through our official online store, and exercise caution when purchasing through any authorized third-party retailers.

    For ordering inquiries or corporate gift purchases, please contact us at connect@thespringblossoms.com.

    Certain items such as our Reserve-grade teas, are available on a seasonal or limited-time basis. We encourage you to subscribe to the Spring Blossoms® newsletter or follow our official Instagram account to stay informed about new offerings, promotions, and brand updates.

  • Our online store currently serves customers in Taiwan, Singapore, and the United States. Transactions are processed in New Taiwan Dollars (TWD), Singapore Dollars (SGD), and US Dollars (USD), respectively. Applicable shipping fees and charges will be itemized at checkout. At this time, we accept credit card payments only.

  • A confirmation email will be sent to you immediately upon successful placement of an order. Once the carrier has collected your package, we will send a shipping notification, including tracking details, within two to three business days.

    If you do not receive either email, please check your spam or junk folder first. For further assistance, contact us at connect@thespringblossoms.com. We aim to respond within one to two business days.

  • All orders ship from Taiwan. Orders are processed and dispatched within one to three business days of receipt.

    Domestic Taiwan orders are shipped via ground courier and typically arrive within three business days, excluding high-altitude or remote areas. International orders are shipped via air freight and generally arrive within ten business days from the first business day after the order is placed.

  • In keeping with our commitment to tea quality, restocking is coordinated directly with our partner tea farmers if any tea is out of stock. Restocking announcements and new product launches are communicated first to registered members of the Spring Blossoms® online store and newsletter subscribers.

    Please ensure that your newsletter preferences are enabled in your account settings, so that you do not miss an update.

  • If you have any concerns before selecting a tea, we encourage you to reach out to us at connect@thespringblossoms.com. We are happy to provide personalized recommendations. Please note that, as tea is a perishable food product, we are unable to accept returns or exchanges.

    If you need to cancel an order, please submit your request before the order has been shipped. Once a package has been dispatched, no changes can be made.

    If your order arrives damaged, defective, or incorrect (“order defect”), please contact us at connect@thespringblossoms.com within seven days of receipt. Please use “Product Damage” as your subject line and include a detailed description along with photographs. If the order defect is confirmed, all return and exchange shipping costs will be covered in full by Spring Blossoms®.

Shipping

  • Yes. Spring Blossoms® ships worldwide. All orders are dispatched from Taiwan. When placing your order, simply enter your delivery address and our website will automatically display the applicable shipping rates and estimated delivery timeframes.

  • Each order may be delivered to one address only. If you wish to ship to multiple addresses, please place a separate order for each destination.

  • We currently do not offer scheduled delivery options. Please be aware that delivery timelines may be affected by public holidays in Taiwan or the destination country, adverse weather conditions, or other unforeseen circumstances.

  • If you need to update your delivery information, please contact us at connect@thespringblossoms.com within one business day of placing your order and provide your updated address, name, and phone number.

    Please note that delivery addresses cannot be changed once an order has been shipped. In such cases, please contact the carrier directly to arrange any necessary modifications.

  • An order confirmation email is sent automatically upon successful placement. If you have not received it, this may be due to one of the following:

    • The email was filtered into your spam or junk mail folder
    • Your email settings are blocking automated messages
    • The email address entered at checkout contained an error

    Our emails are sent from connect@thespringblossoms.com. Please add this address to your approved senders list and check again.

Account & Membership

  • Visit our membership registration page to sign up and create your Spring Blossoms® account.

  • An account is not required to make a purchase. You may register before ordering or check out as a guest. Registered members enjoy the convenience of saved delivery addresses and order history, as well as priority access to Spring Blossoms® news, exclusive invitations, and new product announcements.

  • Subscribers receive curated updates from Spring Blossoms®, including new products and service announcements, event invitations, and a selection of cultural content—articles, videos, and more—that we believe our community will appreciate. You may opt in to our newsletter through your account settings page.

  • Spring Blossoms® is committed to protecting your personal information whenever you access our website. We also recommend the following steps to further strengthen your online security:

    • Keep your web browser updated to the latest version
    • Use a unique, complex password and update it regularly
    • Install reputable antivirus software and keep it current

    If you suspect that you have been targeted by fraud or have concerns about a security breach, please contact your bank immediately to verify whether any unauthorized transactions have occurred on your credit card.

Still Have Questions?

We are always happy to help. Please feel free to reach out to us at connect@thespringblossoms.com at any time.